Refund policy

BLOOM & BUNDLES

Terms & Conditions

Last Updated: September 2026

By placing an order with Bloom & Bundles, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions. Please read these policies carefully before placing an order.

1. ALL SALES ARE FINAL

All sales are final. Bloom & Bundles does not offer refunds or exchanges unless you do not receive your package.

Because our wigs and custom orders are prepared specifically for each customer, we are unable to accept returns or provide refunds due to changes of mind, personal preference, styling preferences, or dissatisfaction with results that are consistent with the information provided at the time of purchase.

If you have an issue with your order, please contact us within 14 days of receiving your product so that we can determine the appropriate resolution.

2. CUSTOM WIG APPROVAL

For custom wig orders, customers are required to approve the completed wig before the order is shipped.

Bloom & Bundles will provide photos or other applicable information for your approval. Your wig will not be shipped until you have approved the completed unit.

Once a customer approves the completed wig, the order is considered approved for shipping.

3. INSPIRATION PHOTOS & CUSTOM REQUESTS

Customers purchasing custom wigs or custom colors are required to provide clear inspiration/reference photos when applicable.

Inspiration photos are used as a reference and do not guarantee an exact recreation.

Bloom & Bundles will make every reasonable effort to create a finished product inspired by the images provided; however, the final result may vary due to differences in hair texture, hair density, lighting, photographs, screen settings, available hair, and the individual customization process.

By placing a custom order, you acknowledge that your finished wig will not necessarily look exactly like the inspiration photo.

4. CUSTOM COLOR DISCLAIMER

Custom color results will vary.

Hair color can appear differently depending on the starting color of the hair, hair texture, hair density, previous processing, lighting, and other factors involved in the coloring process.

Bloom & Bundles cannot guarantee an exact color match to an inspiration photo.

Highlight Placement

Highlight and color placement cannot be replicated strand-for-strand exactly from an inspiration photo.

While we will use your inspiration photos to guide the overall color placement, each custom-colored unit will have its own natural variation. Slight differences in the location, size, tone, and distribution of highlights are to be expected and are part of the custom coloring process.

5. CUSTOM WIG FIT & MEASUREMENTS

Customers are responsible for providing accurate measurements and information required for their custom wig.

Bloom & Bundles will use the measurements provided by the customer when constructing the unit.

If you experience an issue with the fit of your wig after receiving it, please contact Bloom & Bundles within 14 days of receiving your order so we can evaluate the issue and determine the appropriate resolution.

If reconstruction or adjustment is necessary, the resolution may require the customer to send the wig back to Bloom & Bundles.

Depending on the situation, the resolution may include:

  • Return of the wig to Bloom & Bundles
  • Reconstruction or adjustment of the wig
  • Restyling of the wig
  • Return shipment of the completed wig to the customer

Customers may be responsible for applicable shipping costs associated with sending the wig back for reconstruction and/or having the completed wig returned, unless otherwise determined by Bloom & Bundles.

6. ORDER ISSUES MUST BE REPORTED WITHIN 14 DAYS

Any concerns, defects, fit issues, missing items, or other problems with an order must be reported to Bloom & Bundles within 14 days of the date the product is received.

Please contact us as soon as possible after receiving your order so that we can properly evaluate and address the issue.

Issues reported after the 14-day period may not qualify for a resolution.

7. REFUND ELIGIBILITY

Refunds are only considered when a customer does not receive their package.

If a refund is approved for an eligible situation, the customer may be required to provide information necessary to verify the non-receipt of the package.

For any approved return or refund situation in which Bloom & Bundles requires the product to be returned, the hair and/or wig must be sent back in the same condition in which it was originally received.

The product must not have been:

  • Worn
  • Cut
  • Colored or chemically processed
  • Washed
  • Detangled
  • Restyled
  • Altered
  • Constructed differently
  • Damaged or otherwise modified

Products that are returned in a condition different from the condition in which they were sent may not qualify for a refund.

8. HAIR & WIG CARE

Once a customer receives their order, they are responsible for properly caring for and maintaining the hair and wig.

Damage caused by improper maintenance, excessive heat, chemical processing, coloring performed by another stylist, improper washing, improper brushing or detangling, sleeping without appropriate protection, or other customer handling is not considered a manufacturing defect.

9. SHIPPING

Bloom & Bundles is not responsible for delays caused by the shipping carrier, weather, incorrect addresses provided by the customer, carrier delays, or circumstances outside of Bloom & Bundles' control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

For custom wigs, the order will not be shipped until the customer has approved the completed unit as described in these Terms & Conditions.

10. CUSTOMER RESPONSIBILITY

By placing an order, you acknowledge that:

  • You have reviewed your measurements and order information for accuracy.
  • You understand that custom products are individually made for you.
  • You understand that inspiration photos are references and not guarantees of an identical result.
  • You understand that custom color results may vary.
  • You understand that highlight placement cannot be duplicated strand-for-strand.
  • You agree to review and approve your custom wig before shipping.
  • You agree to report any order concerns within 14 days of receiving your product.

11. CONTACTING BLOOM & BUNDLES

If you experience an issue with your order, please contact Bloom & Bundles within the applicable 14-day period and provide your order information along with a detailed description of the issue. Photos or videos may be requested to help us evaluate the concern and determine the appropriate resolution.

Bloom & Bundles reserves the right to determine the appropriate resolution based on the circumstances of each individual order.

12. ACCEPTANCE OF TERMS

By completing a purchase through the Bloom & Bundles website, you acknowledge that you have read and agree to these Terms & Conditions, including the Final Sale, Custom Wig Approval, Custom Color, Fit, and 14-Day Order Issue policies outlined above.

Bloom & Bundles reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be posted on the website and will apply to orders placed after the updated terms become effective.

Thank you for choosing Bloom & Bundles. 🌸